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PHILIPS FOLDABLE HAIRDRYERS

Voluntary product recall: Foldable hairdryers

As a precaution, Philips is voluntarily recalling and replacing two Foldable Hairdryer models produced between February 2006 and April 2011.

The affected products are:

Philips Salon Essential Hairdryer HP4930
Philips SalonDry Travel Hairdryer HP4931

In very rare cases the hairdryer can overheat when left plugged into the electrical connection. This poses a potential fire hazard, even when the appliance is switched off.

How do I know if my hairdryer is affected?

To confirm if your hairdryer is affected, please follow these two steps:

  1. Identify the Product Type Number HP4930 or HP4931 on the appliance. This can be found printed on the hairdryer, either on the underside of the main body of the appliance, or on the side of the handle.
  2. Identify the Production Code Number on the appliance. This is a four-digit number printed into the plastic of the body of the appliance under the lower right-hand corner of the product information area.

    The following Production Codes are affected:

    • For Product Type Number HP4930, the affected Production Code Numbers are those between 0000-1104
    • For Product Type Number HP4931, the affected Production Code Numbers are those between 0000-1104

If your appliance is affected, you should bring your product to exchange at the following authorised service centers:

PHILIPS AUTHORISED SERVICE CENTRE - CE
TownStateCompany NameAddress
Johor BharuJohorHQ Electronic Service Centre29, Jalan Rosmerah 2/12, Taman Johor Jaya, 81100 Johor Bahru, Johor.
Pulau LangkawiKedahSega Electronic26-28, Persiaran Putra, Pusat Dagangan Kelana Mas, 07000 Langkawi, Kedah.
Alor StarKedahSeng Electronic Service Centre695, Jalan Putra, Tambang Badak, 05100 Alor Star, Kedah.
Kota BharuKelantanDunia TV.Radio Service3781-B, Jalan Sultanah Zainab, 15050 Kota Bharu, Kelantan.
MelaccaMelaccaK & K Laser Electronic Service Centre65, Jalan Kota Laksamana 1/2, Taman Sri Laksamana Seksyen 1, 75200 Melaka.
SerembanNegeri SembilanRitak Electronic Service Centre80, Bukit Lemon, Jln Tuanku Munawir, 70000, Seremban, Negeri Sembilan.
KuantanPahangDS Electronic Sales & ServiceB-2240, Jalan Lim Hoe Lek, 25200 Kuantan, Pahang Darul Makmur.
PenangPenangAudio Vision Sales and Service47, Lorong Lumba Kuda, Air Itam, 11400, Penang.
PenangPenangE-MAG Service115-G-5, Jalan Kedah, 10050 Penang.
Seberang JayaPenangTSS Sales & ServiceNo.25, 1st Floor, Jalan Kelisa Emas 1, Taman Kelisa Emas, Seberang Jaya, 13700 Perai, Penang.
IpohPerakHome Electronic Enterprise150, Jln. Pengkalan Barat 32, Station 18, 31650 Ipoh, Perak.
IpohPerakTelevista Sdn Bhd"70, Jalan Bercham, Taman Sri Dermawan, 31400 Ipoh, Perak Darul Ridzuan."
SandakanSabahActive Electronics Trading Co.Block D, Lot 3, Ground Floor Bandar Nam Tung, Jalan Leila, 90000 Sandakan, Sabah
TawauSabahCity Electronic & Electrical Service CentreTB 440, Block K, Lot 5, Ground Floor, Bandar Sabino, P.O.BOX 60373, 91013 Tawau, Sabah.
Kota KinabaluSabahVCR Electronic ServiceLot 6, Block A, Ground Foor, Hong Tong Centre, Mile 4, Jln Penampang, 88300 Kota Kinabalu, Sabah.
KuchingSarawakGCH EnterpriseGrd Flr, Lot 2751, Blk 10, Kuching Central Land District, Jln Tun Ahmad Zaidi Adruce, 93250 Kuching, Sarawak.
MiriSarawakKian Nam Electrical Co.Lot 337, Beautiful Jade Centre, 98000 Miri
SibuSarawakTokyo Video & CTV Service Center 3 & 4, Jalan Merdeka Barat, 96000 Sibu, Sarawak.
BintuluSarawakVenus Electronic & Electrical Service 88, Jalan Keppel, 97000 Bintulu, Sarawak.
Petaling JayaSelangorR-Logic Sdn Bhd Lot 6, Jalan 225, Section 51A, 46100 Petaling Jaya, Selangor.
TerengganuTerengganuOriental Video & TV Service103, Jalan Petani, 20000 Terengganu.

Operating Hours:
Mondays to Fridays 9am to 6pm
Saturdays 9am to 1pm
Call Center Hotline – 1800 880 180

If your appliance is not affected you do not need to take any further action.

This precautionary recall underlines Philips’ commitment to the highest standards of quality and reliability. We thank you for your co-operation and apologize for any inconvenience caused.

If your hairdryer is affected

If your hairdryer is affected, there are three ways to receive your replacement appliance:

  1. The easiest way to reserve your replacement appliance is online, here [INSERT LINK]. We will notify you when your new appliance is available for pick-up from your nearest Philips Service Center or branch of ‘Hyper’ or ‘Department Store’
  2. You can also reserve your replacement appliance by calling our dedicated team on [INSERT TELEPHONE NUMBER]. We will notify you when your new appliance is available for pick-up from your nearest Philips Service Center or branch of ‘Hyper’ or ‘Department Store’. Before calling, you can identify your preferred pickup location here [INSERT LINK]
  3. You can go directly to a Philips Service Center. Please click here [INSERT LINK] to find your nearest location. Depending on local availability of replacement stock you may need to register at your location and return later to pick up your replacement appliance

You can continue to safely use your current hairdryer until your replacement is available. However, it is important that you unplug your appliance from the electrical connection when you are not using it. If during use your appliance does not operate normally then do not continue to use it.

This precautionary recall underlines the Philips’ commitment to the highest standards of quality and reliability. We thank you for your co-operation and apologize for any inconvenience caused.

The affected batches:

HP4930
HP4931